- Where did you send my message?
- We sent a copy of your message to their spareroom inbox and an email to their personal email address notifying them of the message
- When will the user receive it?
- There will be a short delay for security reasons before the messages are sent. After that the user will receive your message as soon as they log into spareroom or check their email.
- Why have I not received a response yet?
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- Some users check their email and/or log into spareroom less frequently than others - you should be patient and allow at least 36 hours for a reply
- Some users' email programs/providers have more enthusiastic spam filtering than others, sometimes trashing wanted messages as well as unwanted. However, as we send a message to their spareroom inbox too, this should not be a problem.
- If the user decides for whatever reason that you are unsuitable for the room, they may choose to not respond for fear of offending. We try to make it easy for people to respond by offering an auto decline response.
- Other reasons beyond our control, such as:
- a user supplying an incorrect email address
- the room is let. Though we send regular reminders and make it very easy for users to inform us when a room is taken, not everyone removes their advert in good time.
- What can I do if I don't receive a response within 2 days?
- The best thing you can do is to try calling them if they have left a number with their advert. Some prefer telephone contact anyway. Find their ad, then click on "Contact advertiser", then "Contact by phone". Failing that, the best thing to do is to keep checking the listings. We get literally 1000s of new rooms every day, so chances are there will be plenty more rooms that are suitable for you coming in.